Terms of Service

You must be at least 18 years old to use Lomnera.

To access certain features, you must create an account. You agree to:

• •Provide accurate, current, and complete information
• •Maintain the security of your password and account
• •Notify us immediately of any unauthorized access
• •Accept responsibility for all activities under your account

Lomnera provides tools for home understanding and management, including:

• •Defect Scanning: AI-powered analysis of photos
• •DIY Guides: Instructions and resources for repairs
• •AI Assistant: Chat-based support
• •Document Storage: Storage for home documents
• •Maintenance: Scheduling and reminders
• •Recommendations: Suggestions for service providers
• •Weather Alerts: Weather-related notifications

You acknowledge and agree that:

• •The Service is not a licensed home inspection, engineering evaluation, or professional property assessment, and does not satisfy lender, insurer, or regulatory inspection requirements
• •AI outputs, scan results, and chat responses are for informational purposes only and may contain errors, omissions, or false positives
• •The Service may fail to detect defects, hazards, or conditions visible to a qualified inspector (false negatives), including issues hidden behind walls, under floors, or in areas not captured in your photos or videos
• •Severity ratings, urgency labels, repair timelines, and cost or budget estimates are approximations only and may differ materially from actual conditions, quotes, or repair costs
• •Lomnera does not replace licensed inspectors, contractors, engineers, electricians, plumbers, or other qualified professionals
• •Always verify important decisions with qualified professionals before acting
• •DIY guides are general in nature; your home, local codes, and situation may require professional help
• •Contractor, tradesperson, and service provider listings or recommendations are provided for convenience only. Lomnera LLC does not endorse, employ, guarantee, or vet any third party, and is not responsible for their work, licensing, insurance, pricing, availability, or conduct
• •Recommendations may be based on public or third-party data; we do not guarantee accuracy, completeness, or suitability

Lomnera LLC is not liable for property damage, personal injury, or other harm resulting from reliance on information provided through the Service, including undetected defects, inaccurate estimates, or third-party services.

Related: AI & Safety.

You may upload photos, videos, documents, and other content (“User Content”) to the Service. You retain ownership of your User Content. By uploading User Content, you grant Lomnera a non-exclusive, worldwide, royalty-free license to host, store, process, and display your User Content solely to operate and improve the Service, including AI analysis features you choose to use.

You represent that you have the right to upload User Content and that it does not violate any law or third-party rights. You are solely responsible for User Content you submit.

The Service, including its software, design, branding, text, graphics, and underlying technology, is owned by Lomnera LLC or its licensors and is protected by intellectual property laws.

Except for the limited right to use the Service as permitted by these Terms, no license or right is granted to you. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from the Service without our prior written consent.

AI-generated outputs (including scan analyses, chat responses, DIY guides, and maintenance suggestions) are provided for your personal, non-commercial use in connection with the Service. They may not be republished or resold without permission.

The Service integrates with third-party services (including AI providers, mapping and places data, payment processors, and analytics). Your use of those features may be subject to additional third-party terms and privacy policies.

Lomnera does not control and is not responsible for third-party services, listings, contractors, products, or advice obtained through the Service. Any dealings with third parties are solely between you and that party.

Certain features may require a paid subscription when offered. Fees, billing intervals, and trial terms are presented at purchase. Mobile payments are processed through Apple or Google when you purchase through those stores. Web checkout providers (such as Stripe), if later offered, will be disclosed at purchase and in our Privacy Policy.

Subscriptions renew automatically unless canceled before the renewal date through your app store account settings or the applicable in-app or web billing portal.

Refunds for App Store and Google Play purchases are handled according to the applicable store’s policies and processes. Where a purchase is later processed by a web payment provider, refund and cancellation options shown at purchase or in the billing portal apply. For details, see our Refunds & Billing page.

You agree not to misuse the Service. Prohibited conduct includes:

• •Violating any applicable law or regulation
• •Uploading unlawful, infringing, or harmful content
• •Attempting to access accounts or systems without authorization
• •Interfering with or disrupting the Service or its security
• •Using the Service to provide professional inspection, engineering, or contracting services on behalf of others without proper licensure
• •Scraping, mining, or automated extraction of data except as expressly permitted

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Lomnera LLC AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• •The Service will be uninterrupted, secure, or error-free
• •AI outputs, scan results, severity ratings, cost estimates, or recommendations will be accurate, complete, or current
• •Any defect, hazard, safety issue, code violation, or maintenance need will be detected, prevented, or remedied
• •Any guidance satisfies building codes, safety standards, manufacturer requirements, or local ordinances applicable to your property
• •Outputs are suitable for professional, legal, financial, insurance, or real-estate reliance
• •Contractors or third-party listings are licensed, insured, available, or suitable

You are solely responsible for determining whether any repair, DIY activity, or contractor engagement is safe and appropriate. The Service does not assess structural integrity, electrical safety, gas leaks, mold, asbestos, lead, or other conditions that require in-person professional evaluation.

Some jurisdictions do not allow certain warranty exclusions; in those jurisdictions, our disclaimers apply to the fullest extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL Lomnera LLC, Lomnera, OR THEIR OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES DAMAGES ARISING FROM RELIANCE ON AI OUTPUTS, SCAN RESULTS, DIY GUIDES, MAINTENANCE PLANS, DOCUMENT EXTRACTION, CONTRACTOR RECOMMENDATIONS, WEATHER ALERTS, UNDETECTED DEFECTS OR FALSE NEGATIVES, OR ANY OTHER INFORMATION PROVIDED THROUGH THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO Lomnera LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR Lomnera LLC’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED.

Some jurisdictions do not allow limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Lomnera, Lomnera LLC, and their officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right, including any injury or property damage resulting from DIY work, contractor engagements, or reliance on information obtained through the Service.

You may stop using the Service at any time and may delete your account through the app. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, pose a security risk, or if required by law.

Upon termination, your right to use the Service ends. Sections that by their nature should survive (including disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) will survive termination.

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your state of residence apply.

Before filing a claim, you agree to contact us at legal@lomnera.com (or support@lomnera.com for general support) and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration

Except as set out below, any dispute not resolved informally shall be resolved by binding arbitration on an individual basis under the Consumer Arbitration Rules of the American Arbitration Association (“AAA”), as modified by these Terms. The arbitration shall be conducted in English, and the seat of arbitration shall be Fulton County, Georgia, unless the parties agree otherwise or AAA rules require a different location.

You and Lomnera LLC each waive the right to a jury trial and to participate in a class, collective, or representative action. The arbitrator may award the same individual remedies that a court could award, subject to these Terms.

Opt-Out

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing legal@lomnera.com with the subject line “Arbitration Opt-Out,” your full name, the email associated with your account, and a clear statement that you wish to opt out. If you opt out, the arbitration provision will not apply to you, but the rest of these Terms will remain in effect.

Small Claims and Injunctive Relief

Either party may bring an individual action in small claims court if the claim qualifies and remains in that court. Either party may also seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent unauthorized use or misuse of intellectual property or the Service, without waiving the right to arbitrate other disputes.

Fees and Costs

Payment of filing, administration, and arbitrator fees will be governed by the AAA rules. If your claim is for US $10,000 or less, Lomnera LLC will reimburse your share of AAA filing and arbitrator fees if the arbitrator finds that your claim is not frivolous. Each party shall bear its own attorneys’ fees unless the arbitrator or applicable law provides otherwise.

Severability

If any portion of this Section 14 is found unenforceable, that portion shall be severed and the remainder shall remain in effect. If the class-action waiver is found unenforceable, the entire arbitration agreement shall be void, and exclusive jurisdiction shall lie in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction there.

If arbitration is not enforceable for a particular claim, exclusive jurisdiction shall lie in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction there.

These Terms, together with our Privacy Policy and any supplemental terms presented at purchase or for specific features, constitute the entire agreement between you and Lomnera regarding the Service and supersede prior agreements or understandings on the same subject.

We may update these Terms from time to time. If we make material changes, we will provide notice in the app or by other reasonable means. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Contact Lomnera LLC, a Georgia limited liability company:

General support: support@lomnera.com

Legal notices: legal@lomnera.com